Terms of Service

1. Who we are

ClosingVista is a marketing and compliance workspace for real estate professionals — agents, brokerages, and listing photographers. These terms are an agreement between you and ClosingVista covering your use of closingvista.com and the services connected to it (the "Service"). Questions any time: hello@closingvista.com.

2. Your account

You need an account to use the workspace. Keep your sign-in credentials to yourself, give us accurate information, and tell us promptly if you believe your account has been accessed without your permission. You're responsible for activity that happens under your account.

If you join the Service through a brokerage, your broker-admin can see office-level views of your work product (listings, production, lead responsiveness) as part of running the brokerage. Leaving the brokerage ends that visibility going forward.

3. Plans, credits, and billing

Parts of the Service are paid. Current prices are always listed on our pricing page, and payments are processed by Stripe — we never see or store your full card number. Some AI features are metered in credits; credits are a prepaid usage allowance, not money, and unused credits aren't redeemable for cash. Where a listed feature includes a satisfaction credit-back (for example on some AI video results), the conditions shown in the product apply.

We may change prices going forward with notice on the pricing page; changes never apply retroactively to what you've already paid for.

4. Your content

The photos, video, listing details, documents, and contacts you bring to the Service are yours. You give us the limited license we need to operate the Service on your behalf: to host, process, back up, and display that content where you direct (your listing pages, emails you send, materials you download), including passing it to the AI systems that generate your drafts.

You're responsible for having the rights to what you upload — including photographer licenses, MLS rules on media reuse, and your clients' permission to store their contact details with a service provider like us.

5. AI-generated content is a draft

The Service generates marketing material — descriptions, emails, social posts, staged images, video — with AI, grounded in the facts and media you provide. Treat every generated artifact as a draft for your review, not professional advice and not a substitute for your own judgment. You are the licensed professional: before you publish or send anything, you're responsible for its accuracy and for compliance with the rules that bind you — MLS regulations, fair-housing and advertising law, and any disclosure obligations (for example, disclosing virtually staged images where your MLS requires it).

6. Electronic signatures

Our document signing is built to meet U.S. ESIGN Act and UETA requirements for a legally binding signature. We are not a certified signature provider like DocuSign — if your brokerage requires one, use it and upload the signed file to the Service instead.

7. Messages and calls sent at your direction

The Service can send email, place and receive AI-assisted phone calls, and publish web content at your direction. Those communications are yours: you're responsible for having the right to contact each recipient and for complying with communication laws that apply to you (such as CAN-SPAM for email and telephone consumer-protection rules for calls and texts). Where calls are transcribed or recorded, you're responsible for any notice or consent your jurisdiction requires — California generally requires that all parties to a call consent to recording.

8. Acceptable use

Don't use the Service to break the law, mislead consumers, infringe others' rights, or send spam. Don't probe, overload, or interfere with the Service (we rate-limit and block abusive traffic), don't try to access another customer's data, and don't resell access without a written agreement with us.

9. Availability and your copies

We work to keep the Service fast and available, and we back up service data, but no online service can promise zero downtime or zero data loss. Keep your own originals of critical files (your photo sets, executed contracts). We may improve or change features over time; if we retire something material, we'll say so in the product.

10. Disclaimers and limits on liability

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose. To the fullest extent the law allows, ClosingVista's total liability for any claims arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the claim arose, and we are not liable for indirect, incidental, special, or consequential damages — including lost commissions, lost deals, or lost data. Nothing in these terms limits liability that can't be limited by law.

11. Ending the agreement

You can stop using the Service at any time and delete your account from Account settings — export your data first; deletion is permanent. We may suspend or close accounts that violate these terms, and where practical we'll tell you why. Sections that by their nature should survive (your responsibilities for past use, liability limits, governing law) survive account closure.

12. Governing law and changes

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. If we make a material change to these terms, we'll update this page and its "last updated" date; continuing to use the Service after a change means you accept it. If any part of these terms is found unenforceable, the rest stays in effect.

Contact: hello@closingvista.com